Help/FAQs

Use our Visual Guide or the FAQs below for tips on using this site. If you need assistance, please contact Adrian Amos Honderick, CAE at adrian@fsae.org or call 850.222.9774.

General

Contacts / Connections Communities / Discussions Library / Resources
If you can't find the help you need in the information below, please contact Adrian Amos Honderick at adrian@fsae.org or call 850.702.0946.


General | Top

Q: What is my username/password?
A: Your username and password is the same that you used to join online or for the main FSAE website. If you've forgotten your password, please click here to reset it. This generates an email with instructions on resetting your password. If you have any problems, please contact Laura Wesolowski at laura@fsae.org for assistance.

Q: How do I update my contact information?
A: From your Profile page, click the "Edit My Profile Information" pencil icon next to "Contact Details" under your profile photo. This redirects you to FSAEs database. You may have to login again to access your profile information. The Community will be updated with the new information fairly quickly.

Q: How do I control what information is visible in My Profile?
A: Go to "My Profile” and click on the "My Account" tab and select Privacy Settings. This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page. Please note: exclusion from the "membership directory and community rosters" refers to online listings only.


Contacts / Connections | Top

Q: How do I find other members?
A: Click on Find a Member  in the navigation. The Directory lets you search for other members based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Use the “Advanced Search” option to increase your search to:

  • City
  • State
  • Country
  • Community / Committees
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” link to the right of each person in your search results. Just click this link to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What are communities?
A: Communities allow you to participate in discussions and share resources with other members. Communities consist of Committees you currently serve on as well as member-created communities.

Q: What communities do I already belong to?
A: Go to “Communities” in the top navigation or select “Communities” in under the "My Connections" tab on your profile page to view the communities you’re currently a part of. 

Q: How do I join/subscribe to a community and the affiliated Discussion Group?
A: From your communities list, click on Explore All Communities to see the full list of available options.Click on the Community that you wish to join and simply click "Join". Then choose a delivery option for posts (Real Time, Daily Digest or No Email). 

Q: How do I create a new community?
A: On the "All Communities" page there is a button called "Create New Community." This will open a "Manage Community" page that will prompt you to name the Community, set the viewing permissions, create an affiliated Resource Library and Discussion Group, and invite other users to join the Community.

Q: How can I control the frequency and format of emails I receive?
A: Email Preferences is located in the My Account tab on your profile page. This allows you to control the type of emails you receive from the Community. You may also change the frequency under Community Notifications.

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
Q: How do I leave a community or unsubscribe from a discussion?
A: Community Notifications contains a list of available communities and those to which you’ve subscribed. Select “No Email” for the discussions you wish to leave and click the “Save” button at the bottom of the page. 

Q: How do I respond to others’ posts?
A: Click “Reply to Discussion” to send your message to the entire community or “Reply to Sender” to only send your message back to the sender; both links are located inside the post. We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?
A: Go to “My Communities,” select the community and click “Post a Message” from the dashboard summary or the Discussions tab. From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link in the right navigation bar.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email inbox is set to suppress images. This should be something you can change in your security or viewing options of your email program. If you would rather receive text-based email, go to “My Subscriptions” and select the “Text” format option near the top of the page. Be sure to hit “Save” at the bottom of the page once you’ve made this change.

Q: Do I have to post messages and reply through the website?
A: You can now rely directly from the digest emails! However, there are many upgraded features made possible by replying through the web interface:
  • When you send an attachment through this new system, it automatically places it in the Community’s library and sends a link to members.
  • All posts and associated resources are automatically archived and very easily searchable.
Q: Can I search for posts across all the communities?
A: Yes. Go to “My Communities” and enter your search term in the top gray bar. You can search based on keywords in the posts, search all or specific forums, and select a specific date range.

Q: How do I see a listing of all of the posts to a specific Community?
A: Go to “Communities” > “View Discussions” > “All Discussions.” Click on “Digest” next to the Community you’re interested in. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show original message” at the bottom of all of the posts in a thread will display the original message that started that discussion. The “Author’s Messages” link will show you all of the posts that particular member has contributed to that community.

Q: How do I change the information showing up in my signature block?
A: We have set a default signature for community messages, but if you would like to change the information or the order in which it appears, click on Discussion Signatures under the My Account tab. You can add, delete or reorganize the fields that show up in your signature by clicking the variables on the right-hand side of the screen. Please note that the content of these fields is pulled directly from your profile, so if you want to change the information itself, you will need to make the change to your actual profile.


Libraries | Top

Q: How do I find resources that may have been uploaded by other members?
A: The main Search box at the top of every page will search through all Communities, blogs, web pages and discussions. The "Advanced Search" option at the top of the search results page allows you to specify where to search if needed.

Q: Can I search for specific file types?
A: Yes. Click on “Search for Specific File Types” in the Advanced Search view. This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?
A: The libraries are populated in two ways: You can upload documents directly by using the “Add a New Entry” link found under “Library” tab of a specific community. Alternately, when you include an attachment in a discussion post, the system automatically places it in the library.

Q: How do I upload a file?
A: Select the “Add a New Entry” link found under the Library tab within a community. Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, include a description (optional), select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click “Next.”
  • Browse and upload your file. Click “Next” if you want to add tags to your file to make it easier for other to find, or click “Finish” (you may have to scroll down to access these buttons).
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?
A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. There are many pre-loaded tag categories to choose from.